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Privacy Policy

Effective Date: 29/05/2023

At Wallow Wine, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us when using our website, www.wallowwine.co.uk. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to keep your information safe. By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This may include your name, email address, telephone number, billing and shipping addresses, and any other information you choose to provide.

1.2 Usage Data: We may also collect non-personally identifiable information about your interaction with our website, such as your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits. This information is collected through the use of cookies and similar technologies. You can learn more about how we use cookies in section 4 below.

  1. Use of Information

2.1 Personal Information: We may use the personal information you provide to us for the following purposes:

  • Process and fulfill your orders

  • Communicate with you regarding your orders, inquiries, or requests

  • Provide customer support and address your concerns

  • Send you marketing communications and promotional offers, subject to your consent where required by applicable law

  • Improve and personalize your experience on our website

  • Enforce our Terms and Conditions

2.2 Usage Data: We use usage data to analyze trends, administer the website, track users' movements, and gather demographic information for internal purposes. This information helps us improve our website, enhance user experience, and make informed business decisions.

  1. Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in providing our products and services. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are obligated to keep your information confidential.

3.2 Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or the uses of your personal information.

  1. Use of Cookies

4.1 Cookies are small files that are placed on your device when you visit our website. We use cookies to enhance your experience, analyze usage patterns, and personalize content and advertisements.

4.2 By using our website, you consent to the placement of cookies on your device. You can manage or disable cookies through your browser settings; however, please note that some features of our website may not function properly without cookies.

  1. Data Security

5.1 We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

6.1 You have certain rights regarding your personal information. You may request access to, correction, or deletion of your personal information by contacting us using the information provided below. Please note that we may need to retain certain information for record-keeping purposes or as required by law.

  1. Changes to this Privacy Policy

7.1 We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Wallow Wine Ltd,

36 Exchange Street,

Norwich,

NR2 1AX 

hello@wallowwine.co.uk

01603446676

Please allow up to 14 business days for us to respond to your inquiries.

Thank you for visiting www.wallowwine.co.uk.

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